The safety Link Story

In 1980, two nurses from the Queen Elizabeth Geriatric Centre (now part of Grampians Health, one of Australia’s leading public health care providers) recognised the need for a service to support people living independently in the home and thus Safety Link was established to deliver this service.

Established in Ballarat, Safety Link is a not-for-profit organisation and continues to provide a quality service to people across Australia including Department of Veterans’ Affairs, Retirement Villages and Community Groups. Safety Link provides variety of services including monitored medical alarms, personal duress alarms and call centre services.

Safety Link implements its values of compassion, integrity, respect, excellence, team work, accountability and collaboration to deliver its quality service.

Safety Link is a founding member of PERSL (Personal Emergency Response Service Ltd).

Safety Link’s Quality Service

Did you know that Safety Link maintains a Quality Management System?

In fact, Safety Link has achieved certification to the ISO 9001:2015 International Standard and continues to comply with its requirements.

Our commitment to continual improvement ensures all clients receive a high standard of service that emphasises a personal and caring approach.

Our clients constantly tell us that Safety Link staff are always professional, respectful and pleasant to deal with.

Each month a survey form is sent to randomly selected clients to obtain feedback about our service. The questions on the survey range from the values displayed by Safety Link to the timeliness of our service.

With a high response rate, 95.2%* of clients answered that they frequently or always have peace-of-mind when using the Safety Link service.

*Apr – Jun 2023 Surveys

Provide Feedback:

If you are an existing Safety Link client, we invite you to provide feedback regarding the service you experience.

We value your comments as we are always looking at ways to improve our service.