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Safety Link's Quality Service

Did you know that Safety Link maintains a Quality Management System? In fact, Safety Link has achieved certification to the ISO 9001:2015 International Standard and continues to comply with its requirements.

Safety Link's management team is committed to its quality policy and responsibility is taken by all staff to work together to ensure success.

Our medical alarm units are checked and tested before they are installed and we also conduct weekly and monthly remote checks to ensure the alarm's operation is running smoothly.

Our monitoring team always exceeds the Australia Standard AS 4607-1999 Section 5.4 of 95% of alarm calls answered within 2 minutes. They constantly achieve approximately 99%.

Our commitment to continual improvement ensures all clients receive a high standard of service that emphasises a personal and caring approach. This certainly provides reassurance that you are getting a quality service from Safety Link.

What do our clients say about Safety Link's service?

Safety Link diligently conducts a customer satisfaction survey with it's clients. Each month 120 clients are selected randomly and a survey form is sent to them to obtain feedback about our service. The questions on the survey range from the values displayed by Safety Link to the timeliness of our service.

The response rate from our clients completing this survey is over 70%*

When asked "if being on the Safety Link Service gives you greater peace of mind?" 97.7%* of clients answer that they frequently or always feel secure by using the Safety Link service.

Their feedback highlights their appreciation of our service with regular comments such as - "Just to know someone is there to help and answer fast" or "they speak lovely to you even when you ring late at night" being typical of the sentiment towards Safety Link's service.

The overwhelming response from our clients is that Safety Link staff are always professional, respectful and pleasant to deal with so if you are interested in our service, contact us or call us on our Freecall number 1800 813 617.

* Client Satisfaction Surveys January 2019 - July 2019

Would you like to provide feedback?

If you are an existing Safety Link client, we invite you to provide feedback regarding the service you experience. We value your comments as we are always looking at ways to improve our service. Just click on the link contact us and submit your information into the message box. We will respond to your feedback as soon as possible.
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