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Who can be a contact?

Contacts should be people who are well known to you as they will require a key to your home.  Contacts are usually family or friends who live close by.  They also need to be willing to come to your assistance day or night.

How many contacts do I need?

Safety Link recommends at least three contacts to call. These are listed in order of priority depending on their availability, relationship and proximity.  If one is not available when called, the second and if necessary the third will be called.  If none of your contacts are available, the ambulance service or other nominated 24-hour service will be called.

What if I don't have a telephone line?

That isn't a problem. Safety Link's EVE 3+ alarm has the ability to operate on either a landline or via the mobile network. It is also designed to automatically switch from landline to 3G mobile operation if the landline fails.

How far does the alarm work?

Safety Link's EVE 3+ alarm has a pendant range to the alarm base of approximately 300 metres.

Is the pendant water resistant?

Yes, the pendant is water resistant and should be worn in the shower.

What happens if I press the pendant by mistake?

If you press the pendant accidentally, don't worry.  You can wait for one of our Monitoring staff to call you and then explain to them that it was an accident.  We will always try to speak to you before we call out your contacts.

Will the alarm unit work if the mains power is off?

Yes.  Your alarm unit has a battery back-up which will last for a minimum of 50 hours if the mains power is off.

What's the difference between a Safety Link and a self-monitored service?

A monitored service like Safety Link is handled by experienced staff who monitor the emergency calls 24 hours a day, every day of the year. There is always someone at Safety Link to take an emergency call, even if the client's nominated contacts are away or unavailable help out.

With a self-monitored service, if nominated contacts can't be reached, there is no one on the other end of the phone to help arrange assistance.  

What is the Daily Call option?

The Daily Call option is available for a small additional charge.  This is primarily for people who don't have regular daily contact with others.  The client is expected to press the Daily Call button on the alarm unit daily between 6am and 11.00am.  If the button goes unpressed, Safety Link will then call the client to check if help is required.  If the client does not answer, Safety Link will organise a contact to check on the client's welfare.

How long does the Go Trek battery last before needing a recharge?

1 to 2 months with limited use. We recommend clients to consider recharging their GO Trek at least once a month.

Can you track me with GO Trek?

No. Only when you press the alarm can we see your location. The Go Trek will send GPS coordinates to Safety Link to identify your position.

Do I need an EVE alarm unit with the GO Trek pendant?

No, although we highly recommend it, especially if you - (1) Have patchy or unreliable mobile reception (the EVE acts as a back-up as it has Telstra, and Optus connections, and a bigger aerial and (2) Need, or in the future might need more triggering devices (like smoke detectors, additional pendants, and wall buttons etc.)

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